Refund and Exchange Policy

We want to ensure your satisfaction by offering a clear and transparent policy regarding returns and exchanges. Here are the applicable conditions:

Deadline for a refund or exchange

• Exchanges or refunds are possible within 14 days following the purchase of a plant or inert product.
• Refunds will be made to the original method of payment (credit card, debit card or cash).
• No refunds or exchanges will be accepted after 14 days .

Products excluded from refund or exchange

• Items purchased on clearance.
• Items marked as final sale.

Conditions for a refund or exchange

• For plants :
  • The plant must be in perfect condition, with no signs of poor maintenance or neglect (e.g. insufficient or excessive watering).
  • The plant must be in its original pot and not have been replanted.

Specific exclusions

No refunds or exchanges for:

• Plants whose price ends in $0.44 or $0.75 .
• Products on clearance or with a yellow label.
• Items discounted 30% and more .

Pre Orders

• Pre-ordered items cannot be cancelled.
• Delivery is delayed, as indicated in your confirmation email.
• These items are final sale.

Procedure for a return or refund request

1. Contact us by email :
   • orders@pepiniere.ca
2. If the order was picked up : return it directly to the store.
3. If the order has been delivered :
   • Return the product in its original packaging.
   • Return shipping costs are the responsibility of the customer.

Products damaged during delivery

• Report any damage within 48 hours of receipt by contacting us via email.
• Provide your order confirmation number for quick tracking.

Return with invoice and order number

• A return is possible within 7 days of purchase if you present the invoice and the associated order number.