Shipping and Guarantees

Last updated: October 24, 2026

Shipping is available based on the type of product, delivery zone, and time of year.

Koppert Pre-Orders — Living Organisms

For Koppert living organisms, the specific conditions below replace the general pickup and shipping timelines.

Full payment is required when ordering. Order deadlines are the 15th and 30th of each month, up to and including 11:59 p.m. (Quebec time). In February, the second deadline is the last day of the month. Arrival at the store is expected on the Wednesday of the week following the batch deadline. The dates for your batch are shown on the product page and in your order.

Pickup is required from Thursday through Sunday following arrival, inclusive, during opening hours, and only after you receive your “ready for pickup” confirmation. Wait for this confirmation before visiting. Select pickup in Laval (Centre de jardin Floréal) or Brossard when ordering.

Burq delivery is available only to eligible addresses within the currently serviced Greater Montreal area, according to the options offered at checkout. These living organisms are not shipped outside this area.

Final sale: no returns, exchanges, cancellations or refunds for a change of mind. Orders not collected within the stated pickup period are not eligible for a refund. These conditions do not limit legal warranties or other mandatory rights provided by law. If there is a problem with your order, contact us promptly at commandes@pepiniere.ca.

Buy Now, Pay Later with Sezzle

At pepiniere.ca, you can split your purchase into 4 equal interest-free payments over 6 weeks.

Sezzle gives you more flexibility when shopping. Your order is processed normally after purchase and shipped according to our usual timelines, without waiting for all payments to be completed.

How does Sezzle work?

  • Select Sezzle as your payment method at checkout.
  • Create an account or log in within seconds.
  • Approval is instant.
  • Pay 25% of the total today.
  • Pay the remaining balance in 3 automatic payments every 2 weeks.
  • A routine credit check may be performed, but it will not affect your credit score.

Payment services offered by Sezzle are administered exclusively by Sezzle. Pepiniere.ca is not responsible for approval decisions, financing terms, fees, or policies applied by Sezzle.

Delivery Areas

Seeds and Horticultural Products

Shipping is available across Canada, based on the options available at checkout.

Bulk Soil

Bulk soil delivery is generally available from April to October, weather permitting.

This service is limited to a predefined area within the Greater Montreal region. To check whether your address is eligible, enter your postal code in the cart. If your area is serviced, the system will automatically display a bulk delivery rate.

Shipping promotions, shipping discounts, promotional codes, and free shipping offers do not apply to bulk products.

Territories with Shipping Promotion Exclusions

Delivery is available to the following territories. However, shipping promotions, shipping discounts, and free shipping offers do not apply:

  • Northwest Territories
  • Nunavut
  • Yukon

For these territories, shipping fees are calculated based on the options available at checkout and may vary depending on the carrier, parcel weight, dimensions, and delivery address.

Shipping Address

Customers are responsible for providing a complete, accurate, and accessible shipping address. To help ensure smooth delivery, please verify your address, postal code, apartment number, access instructions, and contact information before confirming your order.

An incomplete, incorrect or inaccessible address, or the recipient’s absence when a signature is required, may cause a delay or a parcel return. If a correction or another delivery is needed, we contact the customer to agree on the arrangements. Any proposed fee must have an applicable contractual and legal basis, be explained and be accepted before the additional service is provided; this does not permit an increase to correct an erroneous initial delivery rate on our part.

Shipping Carriers

  • Tracked shipping via Purolator, GLS, Canpar, or FedEx.
  • Local delivery in the Greater Montreal area via BURQ or hand delivery.
  • Bulk delivery is completed using appropriate transportation based on quantity, address, and service availability.

Shipping Delays

Delivery times shown on the website are provided as estimates. We do our best to meet expected timelines, but delays may occur due to high shipping volume, weather conditions, peak periods, carriers, or any event beyond our control.

Delivery Signature

Presence upon delivery is recommended
A signature is required unless the no-signature option is requested or available for your delivery.

When a customer chooses no-signature delivery or requests that a parcel be left in a specific location, Pepiniere.ca’s responsibility ends once the carrier confirms delivery to the address provided.

Pepiniere.ca cannot be held responsible for theft, loss, breakage, or damage occurring after this delivery confirmation. To avoid any issue, we strongly recommend being present at the time of delivery, especially when a signature is required.

Seeds

Seeds are shipped across Canada at a flat rate of $6, without tracking, when the order contains only seeds or eligible products.

Other Products, Excluding Bulk

Shipping fees are calculated based on weight, dimensions, and delivery zone.

Local Delivery, Greater Montreal Area

Delivery may be completed by hand delivery or via BURQ. For scheduled deliveries, our team will contact you to arrange a date and time.

To ensure a smooth and secure delivery, someone must be present to receive the order when hand delivery or a signature is required.

Bulk Soil

Bulk products are excluded from all shipping promotions, including shipping discounts, promotional codes, and free shipping.

  • Bulk delivery fees vary by delivery zone and quantity ordered. A different pricing tier applies above 6 cubic yards. The applicable amount is calculated in the cart based on your address and displayed before you confirm your purchase.
  • Estimated delivery time: 1 to 3 business days after the order is placed.
  • A delivery date and time are confirmed before delivery.
  • Delivery is limited to the service area defined by the company, unless otherwise agreed.

Bulk-product promotion exclusions and delivery fees must be reflected in the total presented before order confirmation. An error in applying a promotion does not entitle us to impose an additional charge after the contract has been concluded. Any subsequent change requested by the customer, including a change in quantity or address, requires information about its consequences and the customer’s express agreement before it is made.

Order Preparation and Shipping Times

  • Orders are shipped from Monday to Friday.
  • A shipping confirmation email with a tracking number is sent after shipment, when applicable.
  • During peak periods, additional delays may apply.

Pre-Orders

  • Pre-order products are considered final sale.
  • They are shipped on the estimated date shown on the product page or communicated by email.

Mixed Orders, In-Stock Products and Pre-Orders

When an order contains both in-stock products and pre-order products, the system may calculate separate shipping fees based on product categories and applicable shipping timelines.

Pre-order products are shipped once they are received, according to the estimated date shown on the product page or communicated by email. In-stock products may be shipped according to the options available at checkout.

Special Case: Seeds and Pre-Orders

  • Seeds are shipped separately by mail, without tracking.
  • No additional fees apply for this seed shipment when they are included in an order that also contains pre-order products.
  • Pre-order products are shipped later, once the products are received.
  • Other products in the cart follow the shipping fees and timelines paid at checkout.

In-Store Pickup

Orders must be picked up within 7 days after the notice confirming that the order is ready for pickup. Please wait for this confirmation before coming to the store.

Live Products

Shipping live plants outside our local area is evaluated case by case, depending on your location, the plant size, the product’s fragility, and available transportation options.

Plants, seeds, trees, shrubs, perennials, annuals, and other horticultural products are live products. Their appearance, size, colour, flowering stage, or development may vary depending on the season, growth stage, weather conditions, and availability.

Photos shown on the website are for reference only and do not guarantee the exact appearance of the delivered product.

Customers are responsible for inspecting live products upon receipt. Any claim regarding the condition of a live product must be submitted within a maximum of 48 hours after delivery or pickup.

Return and Refund Policy

To review all conditions applicable to returns, exchanges, and refunds, please consult our Return and Exchange Policy.

Any damaged or defective product must be reported within 48 hours after delivery, with photos of the packaging, the product, and the order number.

Contact: commandes@pepiniere.ca

Shipping fees are non-refundable, except in the case of an error on our part.

Force Majeure

Pepiniere.ca cannot be held responsible for any delay, inability to deliver, cancellation, or failure to perform resulting from an event beyond its reasonable control, including but not limited to natural disasters, extreme weather conditions, pandemics, labour disputes, transportation interruptions, product shortages, equipment failures, computer system failures, or government decisions.